Aerospace CAPA software that closes the loop from NCR to verified corrective action
Elite Tech Corporation configures Zoho and custom AWS apps to run non-conformance reports, Material Review Board dispositions, 8D and root-cause analysis, and corrective and preventive actions aligned to AS9100 clause 10. Built for aerospace and defence quality teams in Bangalore serving primes such as HAL, ISRO and DRDO.
One platform, built on the tools aerospace & defence manufacturers already trust, Zoho Advanced Partner + custom development on AWS
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Made for NCR & CAPA discipline
From Bengaluru’s HAL, ISRO, DRDO cluster to Hyderabad, Nashik and Kanpur, Elite Tech configures Zoho for the way Indian A&D manufacturers actually build.
A non-conformance is only closed when the cause cannot return
In aerospace and defence, escaping non-conformances do not just cost rework, they threaten airworthiness and customer confidence. AS9100 clause 10 demands that non-conformities are controlled, causes are found and corrective actions are verified for effectiveness, not just recorded. When that process lives in email and disconnected forms, dispositions drift, Material Review Boards stall, and the same defect returns three lots later.
Elite Tech Corporation, a Zoho Advanced Partner, configures Zoho into a closed-loop quality system and extends it with custom AWS applications so the full chain from detection to verified prevention runs in one place. A defect logged on the shop floor becomes a controlled non-conformance report, routes to a Material Review Board for disposition, drives structured root-cause analysis, and spawns corrective and preventive actions that are tracked to proven effectiveness.
The result is a quality process auditors trust and engineers actually use. Every NCR carries its serial and batch linkage, its containment, its disposition rationale and its CAPA outcome, so recurrence data is real and your improvement effort lands where defects actually originate.
What the CAPA and non-conformance module covers
Every module built into one configured Zoho plus custom AWS platform, from RFQ and BOM to inspection, dispatch and MRO.
Non-conformance reporting
Structured NCR capture from receiving, in-process and final inspection with defect codes, affected serial and batch, quantity and photographic evidence linked to the part.
Non-conformance reportingContainment and quarantine
Immediate segregation of suspect stock to quarantine with a hold flag that prevents further processing or dispatch until disposition is complete.
Containment and quarantineMaterial Review Board
MRB routing to engineering, quality and the customer where required, with use-as-is, rework, repair, regrade, return or scrap dispositions and full rationale recorded.
Material Review BoardRoot-cause analysis
Structured 8D, five-why and fishbone tooling so the true cause of a defect is documented rather than the symptom, with evidence attached at each step.
Root-cause analysisCorrective and preventive action
CAPA plans with owners, due dates, containment, corrective and systemic preventive actions, tracked to closure and escalated when they slip.
Corrective and preventiveEffectiveness verification
Post-implementation checks that confirm a corrective action actually eliminated recurrence before the CAPA is closed, as clause 10 requires.
Effectiveness verificationConcession and deviation control
Managed concessions, deviation permits and customer-approval requests so any departure from specification is authorised, time-bound and traceable.
Concession and deviationCost of poor quality
Capture of rework, scrap and warranty cost against each non-conformance so the financial weight of recurring defects is visible to management.
Cost of poorAerospace CAPA & Non-Conformance, one connected platform
Elite Tech Corporation does not build aircraft. We build the ERP and CRM software that runs aerospace and defence manufacturers, one connected system that carries an RFQ all the way to a certified, dispatched assembly and an MRO order years later.
- Built for A&D makers, airframe, engine, avionics, composites, precision components, ordnance and engineered-to-order.
- Replaces spreadsheets and WhatsApp threads with one login for sales, production, quality and finance.
- Programme mode with EVM, WBS, earned-value and milestone billing beside routine make-to-stock work.
- Configured Zoho where it fits, custom AWS where it doesn’t, you own your code and your data.
- AS9100, First Article Inspection and full serial traceability built into the workflow, not bolted on.
- GST-native and DGAQA / CEMILAC-aware, tuned for Indian aerospace & defence compliance out of the box.
- MRO & Airworthiness Component life-limits, service bulletins, repair & overhaul orders, warranty and AMC contracts in one system.
- GST e-Invoice & e-Way IRN + QR to the IRP and auto-linked e-way bills, India-native compliance with no third-party GSP juggling.
- Export Control & Security Role-based access, controlled-item BOM flags and DGAQA/CEMILAC-aware records for defence programmes.
Explore related solutions: Aerospace Manufacturing ERP, Defence Manufacturing ERP, Airframe & Aerostructure ERP.
Book your free aerospace-ERP demo
Tell us about your plant, we'll map the RFQ-to-invoice journey to your workflow and send a fixed-scope plan.
From defect detection to verified prevention
One connected flow from enquiry to dispatch and aftermarket, every stage captured against the order and the serial.
Defect detection
An inspector or operator raises a non-conformance report at the point of discovery, capturing the defect, the affected serials and batches and supporting evidence.
Step 1Immediate containment
Suspect material is quarantined and flagged so it cannot move forward, and the potentially affected population is identified across stock and work-in-progress.
Step 2NCR classification
The non-conformance is categorised by severity, defect type and source, and routed to the right disposition path automatically.
Step 3Material Review Board disposition
The MRB, including customer representation where the contract requires it, decides use-as-is, rework, repair, regrade, return or scrap and records the engineering rationale.
Step 4Root-cause analysis
For significant or recurring issues an 8D or five-why investigation drives to the true cause, distinguishing occurrence, detection and systemic factors.
Step 5CAPA planning
Corrective and preventive actions are defined with owners and dates, covering containment, the fix for the cause and the systemic change that prevents recurrence.
Step 6Implementation and tracking
Actions are executed and tracked to completion, with escalation when they slip so nothing quietly ages past its due date.
Step 7Effectiveness verification
Once actions are complete, evidence over a defined period confirms recurrence has actually stopped before the CAPA can be closed.
Step 8Closure and trend feedback
The verified NCR and CAPA close, feeding defect-trend and cost-of-poor-quality analytics that steer the next round of improvement.
Step 9Two workflows, one connected platform
The manufacturing heart and the sales journey, side by side. Click any stage to walk through exactly what happens at that step.
The manufacturing heart
Per-part routings
Standard times set for every operation.
First-piece approval
Sign-off before the batch runs.
Special processes
Heat-treat, plating, NDT tracked.
Harness & composites
Sub-assemblies built to spec.
Pre-join inspection
Checked before joining the line.
Reserved to job
Components allocated to the order.
Mating & fastening
Torque-controlled and logged.
Systems install
Fitted and filled to spec.
Serial genesis
Lifelong serial number assigned.
First Article Inspection
AS9102 FAI against the drawing.
NDT & functional test
Non-destructive & functional checks.
e-Certificate
Digital certificate per serial.
DGAQA / CEMILAC
Airworthiness data reviewed.
Rework loop
Back to the right station.
CoC handover
Certificate, then to dispatch.
The RFQ-to-invoice journey
Omni-channel capture
Web, tender portal, email, phone.
Programme routing
Auto-assigned to the right rep.
Duplicate check
One clean, de-duplicated lead.
Click-to-call
Screen-pop with the record.
Requirement capture
Spec, material, tolerance, standard.
Recording & task
Auto follow-up scheduled.
Customer account
Contact and account created.
Price book
Part numbers pulled automatically.
Blueprint
Qualification to Quote.
Contract pricing
Programme pricing applied.
GST auto-calc
Tax computed on the quote.
Revisions
Version and status tracked.
Order to invoice
Sales order becomes a GST invoice.
IRN & e-way
Compliance generated in-system.
Milestone billing
Payment link and ledger update.
Warranty & MRO
Tracked against each serial.
Customer portal
Self-service requests.
Dashboards
Pipeline to revenue, live.
The Zoho and AWS stack behind closed-loop quality
Every Zoho product mapped to a real job on the floor, extended with custom AWS where the shop needs it.
Zoho CreatorCustom shop-floor apps
The custom engine for NCR, MRB, 8D and CAPA forms and workflow, holding the aerospace quality logic and disposition routing clause 10 demands.
Zoho AnalyticsDashboards & analytics
Defect Pareto, recurrence, ageing-CAPA and cost-of-poor-quality dashboards that expose where quality effort should be aimed.
Zoho FlowIntegration & automation
Automation that escalates overdue actions, notifies MRB members and links non-conformances to the originating supplier or work order.
Zoho InventoryStock & bonded stores
Drives the quarantine hold on suspect stock so contained material is physically prevented from moving until disposition is agreed.
Zoho SignDigital signatures
Authenticated MRB and CAPA sign-off, concession approvals and customer disposition acceptance with a logged approval trail.
Zoho WorkDriveOn the Zoho platform
Evidence repository for defect photographs, inspection reports, 8D packs and verification records linked to each non-conformance.
Zoho DeskService, MRO & warranty
Captures customer complaints and field returns and channels them into the same non-conformance and CAPA process as internal defects.
Custom AWS quality servicesService, MRO & warranty
Elite Tech-built defect-capture, notification and analytics extensions on your AWS, integrated live with your Zoho quality data.
Why Elite Tech Corporation
A complete Zoho and AWS partner that builds the custom apps generic ERPs cannot, purpose fitted to how your team actually sells and builds.
Aerospace quality know-how
We have built NCR, MRB and CAPA workflows to AS9100 clause 10 for A&D manufacturers, so disposition control and effectiveness verification are not new territory for us.
Zoho Advanced Partner
Certified to configure Zoho Creator, Analytics and Flow into a genuine closed-loop quality system rather than a set of disconnected forms.
You own the custom code
The AWS quality apps we build are yours, running on your cloud, keeping sensitive defect and disposition data under your control.
Built for audit and recurrence
We design the process so audit evidence is automatic and recurrence data is real, turning your CAPA effort into measurable defect reduction.
Local Bangalore delivery
On-the-ground consultants configure the workflow with your quality engineers and train inspectors and MRB members through go-live.
Zoho ERP vs traditional ERP for aerospace & defence manufacturers
A side-by-side look at how a Zoho ERP delivered by Elite Tech compares with legacy and generic ERP software for a Bangalore aerospace & defence manufacturer.
| Criteria | Zoho ERP + Elite Tech | Traditional / other ERP |
|---|---|---|
| Upfront cost | Low, subscription (OPEX), no heavy hardware | High, big licence + servers (CAPEX) |
| Go-live time | 15-60 days, phased rollout | 6-18 months |
| Aerospace & defence fit | Pre-built AS9100 workflows, BOM, routing & serial traceability | Generic, heavy customisation to fit |
| First-article & quality gates | ✓ Native FAI, NCR/CAPA & lot/serial capture | ✕ Custom development required |
| GST e-invoice & e-way bill | ✓ Built-in, India-native | ✕ Add-on / third-party bolt-on |
| Custom apps | Zoho Creator + custom AWS, you own the code | Costly change requests, vendor-controlled |
| Cloud & mobile | Cloud-native, mobile-first | Often on-premise, desktop-bound |
| Export & compliance docs | ✓ Included | ✕ Rarely available |
| Local support | Team serving Bangalore, in your language | Remote / partner-dependent |
| Scale as you grow | Add users & modules à la carte | Expensive tier jumps |
| Data & lock-in | ✓ Own your data & code | ✕ Proprietary, hard to exit |
Your questions answered
Yes. The workflow implements control of non-conformities, structured root-cause analysis, corrective and preventive action, and mandatory effectiveness verification before closure, which are the core requirements of AS9100 clause 10 on improvement and nonconformity.
A non-conformance routes to the MRB, including customer representation where the contract requires it, which records a use-as-is, rework, repair, regrade, return or scrap disposition together with the engineering rationale, so every decision is authorised and traceable.
It can. Structured 8D, five-why and fishbone tooling guides investigators to the true cause, separating occurrence and detection factors, with evidence attached at each step and the analysis linked to the originating NCR and CAPA.
The system places a quarantine hold on affected stock through the inventory layer so contained material is physically prevented from further processing or dispatch until the disposition is agreed, and it helps identify the wider affected population.
Yes. Complaints and returns are captured and channelled into the same non-conformance and CAPA process as internal defects, so external and internal issues are investigated and prevented with one consistent method.
Elite Tech Corporation is a Zoho Advanced Partner. We configure Zoho Creator, Analytics, Flow and Inventory and add custom quality apps on AWS. We do not sell our own ERP, and you own the custom code and your quality data.
Each action has an owner and due date, and automation escalates overdue items to management before they slip further, while dashboards surface ageing CAPAs so nothing quietly stalls past its commitment.
Configuring the NCR, MRB, 8D and CAPA workflow to your quality procedures typically runs a few weeks depending on process complexity and integration scope. We scope it precisely in a free demo and discovery session.
Close every non-conformance so the cause cannot return
See NCR, MRB, 8D, root-cause and verified CAPA to AS9100 clause 10 running on configured Zoho and your own AWS. Book a free demo with an Elite Tech consultant in Bangalore.